Reviews of Fireside

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Fireside Reviews

Great Customer Service

Hap was helpful throughout the entire buying experience. Great customer service; will come back for future purchases!

Nicholas B

GREAT Customer Service!

Thank you Tyson and Fireside, I had really great service, prices, and delivery.

Dawn S.

Stellar Job!

The installer did a stellar job.

Jeff K., Bend OR

Excellent Experience

I really can't say enough about the excellent experience I had with Fireside. The salesman was no pressure, very knowledgeable, and gave good advice about size and placement of the wood stove I bought. It really is perfect for my situation. The installation guys were both very professional and friendly. The only downside I found is that they didn't clean up well when the left. I'm picky about that, though. Other than that it is a very clean installation. When the county inspector came he said that often times he will call Fireside to see if they know something he doesn't with regard to equipment and clearances. I thought that a high endorsement of Fireside. I will recommend Fireside without hesitation.

Steven Hooper

Great Installation Team

Good experience all around, although we will have to get through this long summer to really try out our new fireplace. Hap and the installation team were great to work with.

Bob and Pat Fulton

Thanks. Very helpful.

Waiting for the fireplace to be installed in our new home, and of course, looking forward to it.

Leonard McCulley

What a pleaseure

Staff was very easy to work with. It was a pleasure to give our business again.

Caron S.

Outstanding Technicicans

We would like to take this opportunity to commend the work of technicians John Wall and Jacob McNeely in fixing our propane fireplace. They are both very knowledgeable and fixed our problem quickly and effectively. Along the way, they gave us a valuable lesson in propane fireplace use, and even went up onto the roof to check the chimney piping. In addition to being outstanding technicians, we found both of them to be very friendly and polite. Overall, it was a very pleasant experience.

Peter & Cindy

Wonderful Service and Excellent Product...

We had amazing service from the moment we walked in the store until the hot tub was put in place. Seth took the time on two different occasions, to explain everything to us and answer all of our questions to help us make the right decision. The delivery process was simple and quick and the man who helped us with the install (forgot his name) was very caring and took the time to again answer all of our questions. We will definitely recommend this company to anyone looking for outdoor toys. Thanks so much!

christine miller

Thanks for Fixing My Fireplace

Since we moved into our house in January 2014 the fireplace never had flames that were visible but after your help fixing it the flames are yellow and high and enjoyable to look at.The glass even sparkles! We now look forward to coming home and turning on our fireplace. Thank you so much!

Jeff N.

We Love Our New Lopi Endeavor Wood Stove

We needed to replace our worn out wood stove and Fireside did a great job of helping us buy a new stove. The salesperson we worked with gave us some great choices and helped us save some money as well. The installation crew was friendly and professional. All in all a great experience and the new Lopi stove is highly efficient, safe and easy to operate.

Jason Stull

Great Experience

Ordered a Lopi Stove to be installed. Great product, and excellent service. Installation went great.

Rob Crye

Knowledgeable Staff

Staff was so helpful and knowledgeable.

Katy C., Bend, OR

Stellar Service

We had a problem with our new QuadraFire pellet stove insert the first time we fired it up. After calling your office, your service tech Jacob showed up and did an absolutely stellar job trouble-shooting and fixing the problem with a twitchy safety sensor. He was thoroughly professional and patiently answered the many questions I had. The pride in his work is obvious and so is his customer-oriented attitude. Your service team is awesome!

Morgan McQuiston

Outstanding Customer Service

We had the pleasure of working with Hap who was tremendous help in our selection process. He provided outstanding customer service and excellent communication to us on our many questions. I would highly recommend Fireside and Hap to anyone! Thanks

Maxwell Perkins

Very Helpful

They have always been very helpful with my hot tub questions and needs.

Richard C - via Google

Helpful Installers!

Installers were excellent and helpful.

David F., Black Butte Ranch, OR

First Time Hot Tub Owner

From the moment we walked in we felt like we were being taken care of by someone we could trust in the purchase process. I'll be staying loyal in my future purchases.

Joey & Alysha

Great Stove

The task of purchasing a stove was made easy and the salesperson was very knowledgeable and helpful. The stove has exceeded my expectations...

Larry

Amazing Team

Amazing people like Adam, Ryan and Nancy Lee make an amazing company. Adam did a beautiful job of replacing my old gas fireplace with a beautiful new fireplace from Eiklor Flames. I consider myself fortunate to be a Fireside customer and and owner of an Eiklor fireplace.

Nan C. via Google

Love Our Quadrafire!

A huge Thanks to Seth at Fireside for helping us with our recent stove purchase. He had great input and advice but never came across as a pushy salesman. A great experience and we will definitely be back...for a hot tub!

Justin and Amanda DeVall

In Love with My New Hot Tub

I love my hot tub! I bought a spa 25 years ago and have had no problems.

Anita E.

Exceptional Customer Service

Remember when good customer service was the norm? A big "shout out" to Seth for his great listening skills, attention to detail and follow through. I love my fireplace!

Victoria G. Sisters, OR

Excellent Sales and Service

We had an excellent experience purchasing a gas fireplace from Fireside. Hap, our salesman, was knowledgeable and helpful as we selected our model. The installers were prompt, courteous, careful and cleaned up.

John Horwich

Good Service!

Nice people, good service.

Anne P., Bend, OR

Terrific Tutorial & Technical Expertise

On December 1, 2020 our new Harman Absolute 43 pellet stove which we purchased from Fireside was installed. We were happy with the installation and performance of the stove. After a routine cleaning on February 8, 2021 the stove refused to ignite. Nancy Lee, scheduler, arranged for Jason Lincoln to call us prior to a service call scheduled for Thursday, February 11th. Via phone Jason gave us information to do a manual start of the unit saying, "Don't be cold till I get there." Jason was spectacular during the service call. He quickly diagnosed the problem. The stove ignited and the stove soon glowing. During the appointment Jason not only repaired the problem, he also gave us a terrific tutorial which enables us to use the stove to its fullest capacity. We highly recommend Jason for his fine personal skills and teaching abilities which he combines with expert knowledge and technical capacity.

Zora

Awesome Customer Service!

I have purchased my grill and fire table from Fireside. Service in-store and delivery was outstanding! They didn't have quite the fire table I was looking for and they worked with me and the manufacturer to build me a custom table. When it comes time to add an additional fireplace, I will be getting here!!

Lawrence Prill

Customer Service

I recently purchased a Marquis spa from Fireside. The salesperson was Tyson and he was great. The installation guys were also great. Everything went off as planned. Delivery date and time were as planned. I couldn't be happier.

Deanne Merandi

Friendly Staff

Friendly and down to earth staff.

Tracy H., Bend OR

Impressive Salespeople!

I'm impressed with the friendliness and helpfulness of the salespeople.

Rob B., Bend, OR

Happy Hot Tub Owner

Thank you for making me so happy with my new hot tub spa! It's perfect for me!

Patti C

Awesome!

Our new fireplace is SO awesome. We actually got too warm at times and that has NEVER happened at our house. Thank you so much. Adam was amazing in solving the gas smell so that we could continue the instillation. He is our hero. Thanks again!

Kristy

Great Place

Great place & good people. Thanks Tyson!

Pam via Google

Easy Buying Experience

I liked the stores comfortable vibe and had an easy experience with Ray throughout the whole process from buying to install.

Rich

Annual Pellet Service

Jay did a wonderful job with the annual pellet service on my QuadraFire. He was very friendly and knowledgeable.

Keith L.

Love our Mt Vernon AE Pellet Stove

We purchased the Quadra-Fire Mt Vernon AE insert for our new home built by Doug Young Construction. Allen helped us with our purchase and was very helpful, courteous, and professional. We just moved in and have only used our new stove for a couple of weeks but love it. I have burned round wood for 40 years and really like the convenience and availability of pellets. This stove puts out a lot of heat and I hope it provides years of trouble free service. Thanks Fireside!

Mitch Parker

Thanks for your time and patience

I wanted to take the time to thank Jerry for walking me through squaring away my Quadra Fire and for the owners manual. My back was against the wall with the storm that came and I would have been in bad shape, but for your help. You were professional and helpful and I am extremely grateful. Be assured when the time comes for a new unit I will be purchasing from Fireside. It is extremely difficult nowadays to find anyone who recognizes the importance of customer service, let alone provides it. Well done and thank you.

Tanner Stanfil

Great Crew

Norm & Ben did a fantastic job installing my stove. What a great crew!

Lamont J

New Stove Purchase-Installation

Very happy with the stove. Installation was well done in a timely manner. Crew was knowledgeable, professional and helpful. They answered all my questions & were friendly. Overall a good experience. Thanks so much Bend Fireside!

David Scalise

Wood Stove Insert

Sales staff was very helpful and knowledge about the product. Everything was delivered as promised . The install crew left no mess and did a great job. They answered all our question and demonstrated, how the stove worked . County permit process was a breeze. One call did it. Thanks fireside for a great experience.

Steve mackey

Great Service

The installer got here when he said he would and did the job quickly and efficiently. Super experience. I would recommend them to anyone.

Chris Morris

Information Excellence

We came in with a lot of questions about alternative heatsources not knowing a thing. We left with a huge wealth of information and an idea of what will be best for our home and heating needs. Tyson, we really appreciated your time, thank you!

Michelle

Customer Service & Reliabilty

Absolutely amazing service and reliability. Strong desire to please customers is obvious as is their highest quality of professionalism.

Patricia C

Hot tub purchase

Great experience with my hot tub purchase.

Clint

Great Job

Great service, installers knew what they were doing. Would recommend this company to everyone.

Rod Koch

Excellent Job

The men that installed our Blaze King stove were very conscientious and did an excellent job.

Steve

Impressive

I actually have bought 2 hot tubs from Bend Fireside. I just keep coming back. Great product. Great service, and great people. Thanks!!!

Jackie Brown

Best BBQs in Bend

Fireside has always been my 'go to' for our BBQ needs. Recently we had a small fire that destroyed our BBQ. Calling Ryan was the best choice as he worked with me on the right solution and worked with our builder to organize delivery for their installation! Thank you Ryan!

Jeffrey N via Google

We Will Definitely Be Back!!

We really enjoyed our experience at Fireside. The sales associate was knowledgeable, polite and very helpful. The two gentlemen that did the delivery and installation were very professional and accommodating. We had a great experience!

Mike and Karen McEntee

Professional

The most professional group I've run across in a long time.

Paul Wilson

Heat N Glo Gas Insert

Not only is our new Heat N Glo gas insert an efficient heat source for our living room, it is also a stunning visual anchor for the room. Alan was wonderful to work with and the installation was quick and painless. I would absolutely recommend Fireside for your next fire place or insert needs.

Barbara Tate

Honest

...I found that [my mother's] pellet stove (purchased from another dealer) was not functioning... In a panic, I called fireside... The store manager came out within twenty minutes, spent at least 2 hours repairing...and would not except any payment at all... I would recommend fireside, honestly and without hesitation...

Jason Halley

Top Notch Techs

Fireside fixed our gas fireplace. Both technicians were very personable, knowledgeable, and efficient. It was also impressive that they laid down drop cloths before starting the repairs. We will enjoy a warmer winter thanks to Fireside.

Robert G via Google

A Pleasant Experience

From our first visit to the Bend Fireside showroom, through the expert installation of our new wood stove, the process was stress free and extremely professional. Buying our wood stove from Bend Fireside was one of the best decisions we've ever made.

Dick & Shirley Hanken

Low Pressure Sales & Good Service

We were treated respectfully and our needs were addressed appropriately. A representative came to our home to do measurements and make recommendations. Installation was quick and some minor adjustments were made expeditiously. Competent and professional.

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