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Fireside Reviews
Terrific Tutorial & Technical Expertise
On December 1, 2020 our new Harman Absolute 43 pellet stove which we purchased from Fireside was installed. We were happy with the installation and performance of the stove. After a routine cleaning on February 8, 2021 the stove refused to ignite. Nancy Lee, scheduler, arranged for Jason Lincoln to call us prior to a service call scheduled for Thursday, February 11th. Via phone Jason gave us information to do a manual start of the unit saying, "Don't be cold till I get there." Jason was spectacular during the service call. He quickly diagnosed the problem. The stove ignited and the stove soon glowing. During the appointment Jason not only repaired the problem, he also gave us a terrific tutorial which enables us to use the stove to its fullest capacity. We highly recommend Jason for his fine personal skills and teaching abilities which he combines with expert knowledge and technical capacity.
Zora
Great Job
Great service, installers knew what they were doing. Would recommend this company to everyone.
Rod Koch
Wonderful Service and Excellent Product...
We had amazing service from the moment we walked in the store until the hot tub was put in place. Seth took the time on two different occasions, to explain everything to us and answer all of our questions to help us make the right decision. The delivery process was simple and quick and the man who helped us with the install (forgot his name) was very caring and took the time to again answer all of our questions. We will definitely recommend this company to anyone looking for outdoor toys. Thanks so much!