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Terrific Tutorial & Technical Expertise
On December 1, 2020 our new Harman Absolute 43 pellet stove which we purchased from Fireside was installed. We were happy with the installation and performance of the stove. After a routine cleaning on February 8, 2021 the stove refused to ignite. Nancy Lee, scheduler, arranged for Jason Lincoln to call us prior to a service call scheduled for Thursday, February 11th. Via phone Jason gave us information to do a manual start of the unit saying, "Don't be cold till I get there." Jason was spectacular during the service call. He quickly diagnosed the problem. The stove ignited and the stove soon glowing. During the appointment Jason not only repaired the problem, he also gave us a terrific tutorial which enables us to use the stove to its fullest capacity. We highly recommend Jason for his fine personal skills and teaching abilities which he combines with expert knowledge and technical capacity.
The most professional group I've run across in a long time.
Great Customer Service
Hap was helpful throughout the entire buying experience. Great customer service; will come back for future purchases!