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Stove Service Request

If your stove did not come from Fireside please contact a local chimney sweep for service, maintenance and repairs.

Fireside has factory trained and certified service technicians with fully equipped service trucks. Our service technicians provide a wide variety of maintenance or warranty work on stoves. Be sure to verify that you have a real problem before scheduling service however. Many apparent service problems turn out to be rather simple things that homeowners can do themselves and save money in the process. Prior to requesting service work, read your owner’s manual. Also many manufacturer’s websites typically have trouble shooting and FAQ sections. They also have manuals available for downloading if you have lost yours.

Check out the benefits of regularly servicing your gas and pellet stoves.

Common Problems

Pilot Lighting Issue: If you have propane and problems lighting your pilot, it is very likely that air was introduced into the gas line during the last tank refill or during an extended period of non use. The line will need to be bled by your propane company before your appliance will operate properly again. Your manual is a particularly good resource if you are having trouble lighting your pilot light. If you continue to have a problem and you have a natural gas appliance, your utility company, Cascade Natural Gas will provide additional assistance.